We understand that a health condition or potential procedure can be a daunting prospect for anybody. It is only natural, and correct, therefore for one to find out as much information as possible.

To aid you in this, we have put together a short FAQ (Frequently Asked Questions) section below. However, if you have a question that is not covered, please do not hesitate to ask via the contact form below the FAQ.

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Click here to visit our billing company’s secure payment portal.

Please ensure you enter your invoice no. If not available, use your surname/BP.

Frequently Asked Questions

  • What Is Urology?

    What Is Urology?

    Urology is one of the most varied branches of surgery and encompasses diseases of kidneys, bladder and prostate, including incontinence, impotence, infertility, cancer and reconstruction of the genito-urinary tract.

    It caters for patients of both sexes and all ages, from newborn infants to elderly pensioners.

    Links to explanatory Videos produced by Urology Care Foundation:

  • How do I make an appointment?

    Referrals

    For electronic GP referrals, please click to visit Ramsay Health referral portal where referrals are securely sent to us at Rivers Hospital, Sawbridgeworth. (If you cannot remember your login details, please call 01279 602 675 or Mr Potluri’s secretary on 01279 602652 for a reminder.)

    Other options include:

    Online booking

    Via Cliniko – please click here for more details.

  • Do I need a referral letter from my GP?

    Do I need a referral letter from my GP?

    In most instances, it is desirable and recommended by the General Medical Council of the United Kingdom.

    Mist insurance companies also insist on this for claim authorisation.

    However, we can see self-referring patients, especially if they are from out of our catchment area and are seeking second opinion.

  • How much does the consultation cost?

    How much does the consultation cost?

    Initial consultation costs £200-300 depending on the complexity, and a follow up £120-150

  • I have private Health cover. How do I proceed?

    I have private Health cover. How do I proceed?

    Following referral from your GP, please contact your insurer and obtain authorisation.

    It is important you contact them prior to booking any tests or operations.

    Out-Patient Care:
    We are recognised by most UK insurers and will be able to invoice them directly for the fees due to us.

    All charges invoiced and collected by our billing company: Doctors Billing Services Tel: 44 1279 311472

    Before attending your appointment, you should contact your insurance company to ensure that you are covered for your treatment.

    Please check with your insurance company

    • Is there an excess payable on your policy?
    • Are there any monetary limits for your out- patient treatment?
    • Cover for investigations: blood tests, scans etc. which will be invoiced by the hospital directly.

    Please do not forget to bring your Insurance details to the out-patient appointment

    • Insurance company name and scheme details
    • Membership or policy number
    • Any pre- authorisation or claim number

    If you have an excess on your policy or your insurance company does not cover the full cost of your outpatient treatment, you will be invoiced directly for any shortfall.

    In-Patient Care:
    If you require an inpatient procedure or operation, it is important that you contact your insurer to ensure that you are covered by your health insurance. We will provide you with the operation code to give to them.

    If you have been provided with authorisation from your insurer, following your operation we will send the invoice directly to your insurance company. The hospital where you have your procedure and the anaesthetist will both bill direct to your insurer.

    Insurance Providers

    If you are not covered by insurance then you will receive an invoice from us, the hospital and the anaesthetist separately which need to be settled within 30 days of invoice date.

  • Self-Pay Patients

    Self-Pay Patients

    Out Patient Care:
    The cost of a new out-patient consultation will be in the region of £200 to £300, and a follow up consultation £120 to £180 (depending on the time spent, complexity and administration involved). Please note that this fee excludes any pathology, Radiology or other diagnostic procedures like ultrasound, flow test etc. that may be required.

    If you are paying for your own treatment, then we may ask you to pay for any charges on the day of your appointment. Payments can be made by cheque, cash, debit or credit card. We currently accept MasterCard, Visa and Maestro cards.

    In – Patient Care:

    If you require an inpatient procedure or operation, it is important that you are aware of the full costs involved – including Surgeon’s fees, anaesthetist’s fees, Hospital charges, pathology fees etc. We can offer a package price for common operations. This can vary depending on the hospital you choose.

    The package price will be collected by the hospital prior to the procedure.

    If there is no package for the procedure you require, you will receive an invoice from us, the hospital and the anaesthetist separately which need to be settled within 30 days of invoice date.

  • Does referral to urologist mean I will need surgery?

    Does referral to urologist mean I will need surgery?

    only 10-12% of patients (between 1 in 8 and 1 in 10) actually need surgery to treat their condition; this means that almost 90% of patients referred to a urologist do not need an operation and can be managed medically.

  • Payments

    Payments

    You can now pay your invoice on line using the link the the top of the page, or Click here to access our billing company’s secure payments page.

    If you have a question about your invoice, please contact our accounts team who will be happy to help with your queries.

    Doctors Billing Services: Tel: 01279 311472 Fax: 01279 260555 Email: admin@doctorsbillingservices.co.uk

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